Frequently Asked Questions

Do you deliver nationwide?

Yes, we deliver to anywhere in the mainland USA.  Items are delivered and set-up in your home by a professional delivery service that offers "White Glove In-Home Delivery".
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Does filling out the Get-A-Quote form obligate me in any way?

No, the Get-A-Quote form is an easy way for our customers to find the prices they are looking for, in a convenient secure e-mail system.  E-mailing us this form will not obligate you in any way.
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Will my transaction be confidential?

Absolutely!  The information you give us is used only to fulfill quotes and orders.  We do not share, trade or sell our customer's information with third parties for promotional purposes.
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Why don't you display pricing online?

Due to manufacturers' restrictions, and our low prices, we do not post any prices on the Internet.  Our website is an informational tool to showcase the many different furniture brands we carry.  Since our prices are normally 30%-60% lower than most stores, our manufacturers do not want us causing friction with any local stores by posting or emailing prices.  If you happen to find prices listed on another web site, there is an excellent chance that we sell it for less.  All price quotes are given by phone.
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How can you sell so much lower than other stores?

There are two main reasons we can sell so much lower than our competitors.  We are one of the largest furniture dealers in the country, and we sell a large volume which in turn allows us to work on a much smaller profit margin.  We also have a much lower overhead than most stores. We simply pass this savings on to you, the customer.  For this reason, we do ask that customers do not take our quotes to local dealers for use as a bargaining tool.  We respect other dealer's right to sell for any profit they see fit, and we respect your right as a consumer to find the best deal for yourself.  CONTACT US
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How long has Basista Furniture been in business?

Basista Furniture has been in business since 1920.  Basista Furniture is one of the country's oldest and most respected furniture stores.  It has been family owned and operated for over 85 years. Our website (www.Basista.com) is used as a marketing tool to showcase the many different products and manufacturers we carry.  Our web site provides consumers a convenient way to find information about our products and services without leaving the comfort of their home. We also have a 40,000 sq. ft. showroom that is located in Cleveland, Ohio.  We encourage you to stop in and visit us.  We are also a long time member of the Better Business Bureau.
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Is the furniture I order brand new?

Absolutely!  We order from the same national manufacturers as your local store.  All items are brand new and are shipped directly from the manufacturer to our delivery service.  The delivery service receives your furniture, then inspects the furniture, and delivers it to your home.
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Do you charge sales tax?

A sales tax will be collected on all items delivered to addresses in the state of Ohio.  Sales tax will not be collected for orders delivered to other states.  For any deliveries other than to Ohio, customers must take responsibility for complying with the applicable tax laws for the state in which they live.
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Do you send catalogs?

In order to keep our expenses very low, we do not mail printed catalogs.  This in turn keeps your prices low.  Products change frequently from various manufacturers as well.  We encourage you to print out pictures and images from our web site. Our sales staff can also email you pictures that might not be available online. CONTACT US
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How do I save the most money with Basista Furniture?

Our philosophy is simple "the more you buy the more you'll save".  The more items you add to your quote, the bigger percentage off the retail price we will give you.  We regularly save customers thousands of dollars on bedroom, dining room, and living room sets.  Call us today to see how much money we can save you (216-635-1200).
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I found a lower price. Will you match it?

Depends, we normally have the lowest prices anywhere, and we are constantly checking with our competitors to make sure that stays true.  If you are able to find a lower price, we will certainly try to match the entire price including delivery and setup.  However it is very rare that a company can beat us on both price & service.  Many companies may offer slightly lower prices on the furniture but charge more for delivery.  Remember, price certainly matters, but it is not everything.  Many companies that tout "white glove delivery" will use the general freight or a "discount carrier" to transport your furniture and achieve the lowest prices.  Many people have had a bad experience with such discount carriers.  You can rest assured that Basista will always use the best delivery service to transport your furniture.  We feel that giving you a fair price with the greatest service will retain our customers over the long haul as opposed to making a quick buck.  We are very particular in choosing only the finest delivery service for you.
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Do you only sell on the Internet?

First, we do not sell any product "on the Internet".  If you are unable to drive to see us in our beautiful showroom, e-mail us or give us a call so we can assist you (216-635-1200).  We have a 40,000 square foot showroom in Ohio where we sell in excess of 300 different manufacturers.  Even with our large size, due to the quantity of products we offer, we do not have all of the collections in stock.  We have had hundreds of out-of-town customers stop in our showroom to make sure we are a real business, unlike some of the other online furniture stores.  We welcome you to stop in if you are in the area.
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What info do I need to get a quote?

At a minimum you need to know the manufacturer's name and which collection you're looking for.  To ensure the greatest amount of accuracy, we prefer a customer give us the correct manufacturer's model numbers for the pieces they're looking for.  If you have any questions, please give us a call at 216-635-1200 and we will assist you.  After we receive your request, one of our sales representatives will call you with your price quote within 24 to 48 hours.
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Do you give individual prices?

We quote you a bottom line package price which includes shipping and in-home delivery, no hidden charges EVER.  We believe in always being up front with our customers and that means you won't ever have to worry about being deceived by a seemingly low quote on your furniture only to find out there are inflated shipping and set up charges.  If you're not sure what items you would like to purchase, our sales person can group your quote in various ways.
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Why don't you e-mail or fax pricing?

As an authorized dealer and retail store, Basista Furniture maintains a strict code of professional ethics and abides by all rules set forth by the manufacturers of the lines we carry.  In the interest of creating a fair market, any e-mailing or faxing of pricing is considered a territory infringement by the manufacturers and is strictly prohibited.  Basista feels it is in the best interest of the furniture industry to abide by, and enforce this policy. Please beware of any "Internet Dealer" who would willingly send you quotes by fax or e-mail. Ask them if they would be okay with you taking their pricing to a local dealer or calling the factory with their name.  We reserve the right to not sell you any products if you take our low pricing into any of your local dealers.
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How do I know you are ordering what I want?

When you place an order with us, we will e-mail you a customer receipt within 24 hrs which lists the items, quantities, and descriptions of all pieces you ordered.  You then have 24hrs to review your order and reply to us by e-mail or phone with any discrepancies or changes. Since all sales are final, it is the customer's responsibility to make sure all information on your order receipt is correct.
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How much is shipping?

The prices we offer include all freight and in-home delivery charges.  Please let us know what pieces you want, and to what state you need it shipped to, and one of our sales people will give you a price.
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How long is my quote good for?

Your quote is good until the manufacturer changes their pricing.  Due to changes in raw materials, production, and freight, manufactures are constantly adjusting their price lists. Because of our low profit margins, we must adjust our prices accordingly.  If you want to lock in the price we quoted, we suggest placing your order as soon as possible.
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What's the minimum amount I can order?

Customer table pads and other items that ship by UPS have no minimums. For other items we recommend a minimum purchase of $700.  If you are looking at a purchase less than that, you would probably be better off to buy it locally.  There is a point at which the savings we can give are not as substantial.  If you're not sure if we will be able to save you money, just call us; and one of our representatives will be happy to see if we can assist you.
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Do you sell discontinued items?

No, we do not sell discontinued items.  If you are a customer looking for an item that is no longer in production, please contact your local dealer to see if they have it in stock or on their showroom floor.  Chances are we will not have it.
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Do you sell replacement parts?

No, we do not.  Replacement parts must be purchased through your local store.  We order in large quantities to save on price, and parts can not be negotiated.
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Can you send me fabric or wood samples?

Because of the tens of thousands of items we carry, and our desire to keep costs as low as possible for our customers, we do not ship fabric or wood samples.  We do however encourage you to print out any of the images from our website to share with your designer or family member involved in the purchasing decision.  You can also stop in our showroom to view these samples.  If you're not within driving distance to our store, we recommend contacting your local store to view wood & fabric samples.
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What forms of payment do you accept?

We accept Visa, Master Card, American Express, and Discover credit cards.  We also accept checks by phone.  If you prefer, you may also mail in your check or money order by mailing it to:

Basista Furniture
5295 State Rd.
Cleveland, OH 44134
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What is the required down payment to order?

Customers may pay the full amount up front or opt to pay a down payment of fifty percent (50%) of the total purchase price.  The balance of which is due when your order ships from the manufacturer.  After your purchase, you will receive an e-mail receipt that includes all of the pertinent information about the items you ordered within 24 hrs, followed by a hard copy sent to you in the mail.  Because it is the customer's responsibility to verify that the information in their receipt is correct.  We give you 24 hrs to review your e-mail confirmation and reply with any discrepancies or changes.

Your order will not be processed until we receive your down payment.  Your order will not be released for delivery to your home until we receive your final payment.
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Do you offer Financing?

If you're a Cleveland resident please contact us for financing options.  For those outside of this region we do not offer any financing.
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How long does it take to receive my order?

The delivery time depends a great deal upon the manufacturer.  If the items are in stock at the manufacturer, our nationwide average is 3 to 8 weeks.  Upholstered items like sofas, recliners, etc., usually have to be made up by the manufacturer, and usually ship in 8 to 14 weeks from the day the order is placed.  There is a great chance you will receive your items quicker and we will always do everything we can to insure timely delivery.  Please Note: These are estimates, not guarantees.  When it comes to delivery times, every dealer in the nation is at the mercy of those who make the furniture, namely the manufacturer. Normally if an item is in stock, we are able to pick up your furniture from the mfg. within 2-3 weeks of your order.  At which point your furniture will be on the next truck to your area which is about every 2-3 weeks nationwide.  We do advise you to check status with us after 4-6 weeks of placing your order so we can keep you informed on your order. (Status Form)
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When will I be contacted before delivery?

You will be contacted by our in-home delivery service approximately 7-10 days before delivery.  They will give you the date and time (within a four hour window) that the delivery should be made.  Please note: -- Since our delivery service makes on average 25-50 deliveries per trip, over a 3-5 day period, they may experience unforeseen situations which may cause your delivery to be delayed into a new time frame or to the next day.  If this does happen, the in-home delivery service will contact you with a new delivery time.  We do not guarantee delivery times or dates.  They will always try to be on time for deliveries, but we do ask for you to be flexible.
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What does delivery include?

Our delivery service will unbox the furniture, inspect and deluxe, assemble any items that need assembly, and place the furniture in the room of your choice. If they are unable to more or fit the furniture into the designated area, the furniture will be placed in an alternate area of your home.  It is the customer's responsibility to make sure the items will fit in their room before they order it.  The drivers will leave the cardboard and packaging material material in an area that you specify at your home.
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What do I need to do regarding delivery and setup of the furniture?

1. Either you, or someone you trust needs to be on location for the delivery.  This is important because at this point the furniture must be examined by the customer and then the delivery slip must be signed and accepted.

2. Please have the room cleared of old furniture and a path to the room clear for the delivery.

3. Please measure your room and stairways if applicable to make sure the furniture will fit properly.  If we cannot safely place the furniture in the desired space, then it will be placed in an alternate area of your home.  Some of the items we sell are very large and heavy and do not go up stairways or around turns very well.  If you are unsure if an item will fit, please ask your sales person for exact measurements prior to ordering.

4. If any individual piece you order has a weight of over 300 lbs., you are required to have an extra person on hand to help facilitate the delivery.
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What if the furniture is damaged on delivery?

While we have very little damaged merchandise, transit and slippage does occur on a rare occasion.  Please take your time and inspect all the furniture upon delivery and note any damages or defects on the signed delivery slip.

Our Damage & Defect Policy is as follows:
There are two types of damages; Transit damage and Manufacturer defects.
Transit damage is any damage occurring during the shipment or handling of your furniture. Manufacturer defects are any defects that were missed by the manufacturer's quality control inspections.

Transit damage: The delivery service is responsible for all damage occurring during the shipment of the goods.  It is very important to make sure you inspect the furniture carefully and thoroughly before the driver leaves and before you or your representative signs for the furniture.  The drivers can call their customer service representative at the time of delivery for instructions if there is a question regarding transit damages. Do not accept furniture damaged during transit.  If the furniture is damaged or broken (as opposed to defective) note the damages on the delivery slip and refuse delivery of the damaged piece.  Basista Furniture will gladly assist you with respect to transit damages, but this assistance does not imply we will assume responsibility for such damages.  Delivery services do not pay for in home repair. If you accept furniture damaged in shipment without noting this on the delivery slip, you are accepting all items "AS IS."

Manufacturer's defects: Furniture on rare occasion may have a manufacturer's defect. These differ from transit damage, as these defects are not a result of transit damage or mishandling.  If you receive an item that you consider to have factory defects, you will need to contact Basista Furniture.  All furniture sold by Basista Furniture is warranted by each manufacturer for a one year period only from date of order, and not Basista Furniture. If defects are present at time of delivery, please contact Basista Furniture for a resolution and also note these items on the delivery slip.  In most cases, defects are of a minor nature and can be cleared up in the home by a professional furniture technician or the delivery driver himself. In the event you receive an item you feel is defective, we may ask you to send us photographs (send to rick.service@yahoo.com by email) clearly showing the defect along with a written description so that we can assist you with submitting the claim to the manufacturer.  While none of our manufacturers offer refunds for defective furniture, the manufacturer will be willing to repair or replace the item if the situation warrants.  BASISTA FURNITURE, WORKING IN COOPERATION WITH THE MANUFACTURER, WILL DETERMINE IF AN ITEM NEEDS TO BE REPAIRED OR REPLACED.  Natural flaws and imperfections are inherent to ALL wood furniture and should not be viewed as damages or defects.  Marble and stone vary in color, and there is no control over veining or color.  Due to the substantial discounts offered by Basista Furniture (Basista.com), minor door and drawer alignments as well as minor touch-ups are the customer's responsibility.

Unless an issue is handled in the manner described above, you will be deemed to have accepted the goods in the condition delivered!

Please review our Terms and Conditions as these are not negotiable.
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If an item needs to be repaired, how good will it look?

When a repair is done, you will never know it was repaired!!  The in-house repair technicians used by us are more than simple repairmen, they are more like artists.  We have a lot of confidence in their ability.
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Can I pick up the items instead of having them delivered?

Yes, you can pick up your furniture from our warehouse located in Cleveland, Ohio.  Please contact a sales rep for special pricing information on pick up's.
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What happens if I change my mind once I've ordered?

Your order is immediately placed with the manufacturer and scheduled for production. Most manufacturers will not allow a special order to be canceled after it has been placed into production.  Therefore, our ability to allow a change on your order will be determined by our ability to change the order with the manufacturer.  Orders can be canceled at the discretion of Basista Furniture ONLY, not the customer's.  A 10% cancellation fee will be charged if your furniture has not left the manufacturer, provided the manufacturer will allow us to cancel this order.  Any other order cancellations are at Basista Furniture's discretion only, and there will be a 40% restocking fee + shipping fee charged to the customer if the furniture has left the manufacturer.

Basista Furniture gives our customers 24 hrs to review your order to make any changes, after which point your order is considered "placed" and is non-cancelable.
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Are your "Testimonials" real?

Absolutely! We are very happy that so many satisfied customers send us their testimonials about their experience with us.  After your order is delivered, please feel free to send us a testimonial and see your name on our web site for the world to see! Testimonials page
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Why don't you include the person's last name on the Testimonials?

For safety and privacy reasons, we do not allow people to post their last name on our Testimonial page.
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To place an order or to get a free quote call:   216-635-1200

Our e-mail address is: basistafurniture@yahoo.com

Basista Furniture
5295 State Rd.
Cleveland, OH 44134

Store Hours (Eastern Time)

Monday thru Friday from 10am-9pm
Saturday 10am-6pm
Sunday 12 noon-5pm