Basista Furniture Testimonials
Share a testimonial about your experience with Basista Furniture and it may be included on our web site. All testimonials written by our customers are edited only for correct legal representation of the products and manufacturers. Full names are not disclosed to maintain the safety and privacy of our many valued customers.
Here's What Our Customers Have To Say About Us
I recently bought a recliner from you. The experience was wonderful. Rosemary was a great help in finding the right recliner for me. It was delivered ahead of the date we were given so, many thanks. Your delivery men were outgoing, upbeat and wonderful.
Thank you for a great job!
Sandra G. - Independence, Ohio
We purchased a couch and two chairs for our living room from your store. Jerry the sales person was very patient with us. He showed us all the different styles and fabric choices. So many fabric styles to choose from. The pricing was the best around for custom made furniture.
The free delivery was an added bonus. Your delivery people were very friendly and professional. They set up the furniture in the exact spot we wanted it. They even added cushions to the feet of the furniture because of the hardwood floors. What a surprise this was!
Now I know why you were voted Northern Ohio's BEST FURNITURE STORE.
Great customer service and Great Pricing.
Marty & Denise G. - Parma, Ohio
To the Basista family. Just this past Monday I received the delivery of my new bedroom furniture. Outstanding is all I can say, this was my first purchase from your store. Service and quality are second to none in the Cleveland area. Sean Anderson, my sales person was an absolute pleasure to work with, the two gentlemen that did the delivery and set up were very professional and courteous. This being my first time dealing with your store, its no wonder you have been in business all these years. For all my future furniture needs, you can count on me being a very loyal customer in the years to come. Please share this with all, thanks again.
Charles F. - Fairview Park, Ohio
I just wanted to take this time to thank you and the rest of your company for the excellent service we received when purchasing the beautiful dining room table and chairs. It was such a pleasure doing business with your company. We are still in need of some furniture pieces, and we will most definitely be contacting you when the time comes for these next purchases.
Customer Service is very evident within your company. Thank you again.
Nancy W. - Temecula, CA
My wife Christine and I wanted to thank you for your excellent service and willingness to work with us on our recent purchase of the bedroom set. Even though we could have purchased the pieces from our local store, I felt more comfortable working with you and Basista. Basista showed a good reputation from the Better Business Bureau and the reviews from your customers as well as your policy only requiring half down before delivery, and your price beat or match were part of the reason.
Even though we did not meet in person, and spoke on the phone, I felt you were a person of integrity and felt at ease working with you over the phone. I wanted to say thank you for your help.
Larry & Christine - Roseville, CA
We recently made 2 separate purchases from Basista Furniture. And PLEASED with their service would be an understatement!!! Free delivery was a real treat. And our salesman was very helpful, but not too pushy - Way to go Jeff!!!!. We shopped around, made a decision to purchase from Basista, and then decided to shop around again....all the while Jeff was patient. The first delivery, a daybed & trundle, was 50 miles away and the drivers were ACTUALLY on schedule...even a little earlier than I expected. The second delivery a sofa & ottoman were closer to the store, but again they were there exactly when they said they would be. Delivery drivers were courteous and polite on both occasions. I would definitely purchase from Basista again!!!!!
Mary & Geno - Cleveland, Ohio
We doubled the size of one of our bedrooms, and needed a large lingerie chest to replace an old, beat-up chest that would closely match my 25 year old cherry set. I selected a Kincaid by only seeing it on your web site (not knowing if the stain colorwould be close). I made a great decision because it blends right in!!!!
The delivery service was top-notch, and the men insisted on placing it in the exact spot in the room that we wanted it put, even though we said we'd do it. I will certainly consider more purchases from your store in the future!!
Janice from - Twinsburg, Ohio
Received my furniture delivery yesterday and am very pleased. The furniture is flawless and the servicemen from the Basista Delivery Team were top notch. This is my second delivery from Basista and will have to give you a grade of A+.
THANKS BASISTA FURNITURE,
Ruth T. - Lorton, VA
I just recently moved to Ohio and just stopped in the Basista Furniture store to look around. The staff were polite and let me wonder around from room to room. I came across the most beautiful bedroom set I had ever seen and just knew it was beyond my reach. The salesman came over and informed me it had just been reduced, and the price just blew me away.
I thought for sure, they would make up the difference on other fees, tax, delivery, set up or hauling my old stuff away. Nope, the price included the bedroom set, tax, delivery, set up and hauling away my old stuff. It's been 3 years and the furniture looks as good today as it did the day I bought it. I won't shop anywhere else except Basista's. Great Quality at a fair price...
THANKS BASISTA FURNITURE,
Mary S. - Ohio
We have purchased furniture from Basista Furniture Store thru Tom Basista for 30 years. And now, our children are funishing their homes, dealing with Tom. Salesmanship, quality, price, delivery/set-up have worked for us. Why change a good thing!
Any of our family/friends that we have told about Basista have thanked us. It's difficult now a days to find a family-owned and operated furniture store. We are happy we found Tom Basista 30 years ago.
Tom and Linda
I am a first time customer with Basista Furniture. I always believed that they sold the best furniture at a really HIGH price. Boy was I wrong. I purchased a living room set and I LOVE IT!! I am 40 yrs old an I have never had such beautiful furniture.
The set I received was quoted to me from other furniture stores from $1450 - $1900, but Basista sold it to me for only $898. I WAS SHOCKED, STILL AM! Don't know how they could have sold it so low, but I'm glad they did!
I am going back within the next month to purchase more items. Also I Loved the delivery men, they took such care in handling my furniture and It did not have a scratch on it..Kudos to Basista!
Tonya F. - Cleveland, Ohio
On October 23 I ordered your Martin sofa and matching chair from one of your retailers, Basista Furniture. Larry Meese, the salesman, told me delivery would be in 6-10 weeks, so I expected delivery probably early in 2010, allowing for the busy holiday season. Lo and behold! My furniture was delivered yesterday, Nov. 22, less than a month from the date I ordered it.
I am thrilled to see what good quality this furniture is: the extra padding on the arms and the seat custion fasteners, for example. I was not familiar with Rowe before placing this order, and had never ordered anything online.
The delivery company was outstanding, they sent 2 very professional men who had the furniture in my home in just a few minutes time and seemingly effortlessly. My compliments to Rowe and, Basista for quality product and service.
Janeal W. - Clearwater, Florida
I just got my furniture today and I couldn't be more thrilled. Tim was friendly, professional and helpful during the ordering process. With a furniture purchase it's really great knowing you have the phone number and extension of an actual human being if you need to talk to somebody. The delivery company is absolutely top notch. The guys obviously have been doing this for years.
Beth M. - Dallas, Texas
Thank you so much Phyllis, for getting back to be so quickly with the bedroom furniture quote. I received my furniture today after only having to wait 2 short weeks. I am so pleased with the professionalism of your company all the way up to and through the delivery.
My furniture looks amazing, so amazing that my Mother will be purchasing the same set with your company in a few days. I have been waiting for 3 years to get the set, but refused to pay the $4,000.00 that the companies in New York are asking. Thank you, Basista, and most of all, you Phyllis, for making me so happy.
Rebecca B. - Bronx, New York
Hello, I wanted to say thank you for assisting me so quickly and conveniently to find the dresser to my bedroom set. I had trouble finding the Vaughan chest to complete my bedroom set. I called your store on State Rd in Parma and the salesman Jeff was very friendly and explained to me that they too didn't have the piece but quickly told me that they could order it for me.
I was so happy to know I could finally have the piece that I was told by other store chains that they couldn't get anymore. Although Jeff told me that it would take 4-6 weeks for delivery because they had to order it he said he would have it delivered to me free!
Thank you Jeff so much, it makes me very happy to know that you and your store were so willing to help me out and I didn't even have to come out in the cold snowy weather to buy it! It was very nice to be able to find and pay for everything in under a half an hour and I didn't have to leave my warm home!
Ms. Alexandra Sanders
The service that I received from Basista furniture was AWESOME. The delivery drivers that brought in our furniture were the ultimate professionals, setting up our whole bedroom in less than thirty minutes!! And they were so careful as they moved through our home. I will definitely be back to Basista Furniture.
Sharon M. - Broadview Hts, Ohio
I found my dream bedroom set, but was deeply disappointed to learn of the very expensive price tag attached to it. I found Basista through some research and at first was skeptical when they quoted me approx. 40% savings. However, I trusted everything I had learned of them, and I spoke with a salesman over the phone who was very helpful and knowledgeable, and I excitedly placed my order.
My bedroom set has arrived and it is absolutely gorgeous!!! On top of it, it was delivered in only 1 month, when they had given me a 3 month time span. The delivery people were very nice and worked on a convenient time for me. This was one time that something was not too good to be true, I will be returning for all of my future purchases. Thanks!
Amy K. - Oakland, California
Just a note to say thank you for your help with the sideboard.....it is beautiful! Such a deal! I've told everyone about you......
Nancy - Reno, Nevada
The dining room set we purchased from you was delivered yesterday. It came in fabulous condition. When I placed an order I was nervous because I never order anything big online. I just want to say thanks Matt, my sales person. He is an excellent sales person. He explained everything to me before I place my order.
I will recommend anyone to buy furniture from you. Please pass this to the owner, my fiance and I love the furniture and your service. We are looking for buying more furniture for our house with you. Once again Thank you without you we wouldn't have a wonderful dining room set.
Tiffany - Enfield, CT
This was the best furniture buying experience I've ever had! The furniture arrived a full month before we expected. It was delivered by a very courteous and experienced team. The furniture is gorgeous. We had found it at a local furniture store and bought it a Basista. We saved over $3000 on our dining room set. Thanks, Basista! I am going to use you to furnish the rest of my house!!
Jennifer S. - Houston, Texas
I spent about 2 weeks doing price comparisons... Basista beat all the pricing...but after delivery I will never shop around again... fast delivery, delivery service was fabulous and considerate, product was beyond our expectation. Can't wait to buy more from Basista Furniture, a fantastic company!
Michelle - Cary, North Carolina
Thank you for your prompt service. I saved over $1,000 and had no problems with getting my order. The delivery service was excellent. I was worried about purchasing the entertainment center and matching computer pieces online, with a company I had no history with. But you eased my mind by getting the merchandise to me before the time promised. The furniture looks great. Keep up the Good Work!
Jacquelyn B. - Waggaman, Louisiana
In all my years of buying furniture, never have I had such excellent, courteous and professional service, NEVER!! We were able to purchase a complete dining room set at half the price we would have had to pay in California.
We received the furniture in less than 3 weeks, about 5 weeks sooner than quoted. The moving people were as professional and courteous, and the dining room set arrived completely unharmed and in perfect and beautiful condition. I WILL tell everybody I know about Basista and I WILL buy ALL my furniture through Basista from now on!!
Dina - Acampo, California
I have never been so satisfied with a purchase over the Internet. I bought my bedroom set from Basista Furniture, and now I am recommending Basista for my relatives who are thinking of buying furniture. You will not find a better place to buy furniture. Trust me I tried for about six months before I ordered from Basista.
Jimmy C. - Knoxville,TN
I ordered two China Buffets (one with a green marble top) and one China Hutch, Louis Phillipe style. Your sales person, Tim, answered all my questions in detail. I was so pleased I placed the order. For a first time order, everything he said to me went perfectly.
Your delivery team was great. As for the furniture, I am totally satisfied. It is beautifully crafted and designed. I couldn't be more pleased. All my friends now know about Basista Furniture, Inc.
Richard B. - Memphis, TN
I was scared to death to order a bedroom set and mattress online. The salesman was great, even went and laid down on the mattress for us. Everything came as promised and we've be extremely happy!
Jane H. - Green Bay, Wisconsin
I found Basista to be very pleasant to work with and a valuable experience. I have purcahsed from them on two ocassions. I recommend thier support and servide to anyone looking for quality furniture. I will continue to shop at Basista for much of my needs. I loved the service and helpfulness of the staff. Thank you so much.
Robin - Ventura, California
Our first experience with Basista Furniture = a total success. We were reluctant to make a purchase such as furniture over the net but have been totally satisfied with the experience.
Our furniture was delivered on Tuesday (only 3 weeks after ordering) We received exactly what we ordered, in perfect condition, delivered by professional delivery personnel and at a great price.
We will not hesitate to purchase through Basista for our next purchase and will certainly recommend to our friends. Thanks for making this a pleasant shopping experience.
Yolanda T. - Sterling, Virginia
I ordered a bedroom set and a dinning room table and chairs from you and was very satisfied with the service from the beginningand including the delivery. Your salesman was great and so helpful. The delivery people were the nicest ever. They did everything that was promised. Thanks,
Henrietta S. - Moss, Tennessee
Just wanted to let you all know that my dining room furniture arrived, just as scheduled. This was a most pleasant transaction. Your sales person Tim was wonderful. Everything arrived as ordered not to mention that we saved some serious money over retail.I'm a fan! Thanks again,
Bruce W. - New Jersey
My husband and I are delighted with our new bedroom set that arrived last week. Like others, we were hesitant to order over the Internet and strictly from pictures in a catalog. Your sales staff was just great to work with. She was very pleasant, helpful and answered all of our questions promptly and even emailed additional information I requested.
The delivery service personnel arrived exactly as scheduled and did an excellent job and all of the five pieces arrived in perfect condition. Thanks again for your wonderful service and I will definitely tell all our friends and relatives about your company.
Carol L. - Tucson, Arizona
I purchased a bedroom set from Basista after finding it at a local retailer. Basista offered a better price AND more options for the bed. I was able to get exactly what I wanted at a really fair price! I placed my order with your sales person - who was knowledgeable and friendly! The paperwork and a 5 yr. furniture protection warranty and care kit came within a week, and my furniture arrived in less than 3 weeks.
The delivery service worked hard to fit the delivery into my busy schedule and arrived on time! I was skeptical about buying furniture online, especially for my first real bedroom set. But, Basista's customer service and selection have made this a great experience! I will definitely be purchasing from Basista again! Thank you!
Cheryl - Waltham, Massachusetts
My husband and I built a new home. We looked around and then discovered we could buy all our favorites through Basista. With the help of our outstanding salesman Ron Thuma, we filled our home with lovely new items. He was a wonderful help both in the store as well as on the internet. The service and selection along with a wonderful staff and competitive pricing cannot be beat! We will continue to do our furniture business with Basista. Thank you again.
Anna and John M. - Ohio
We would like to take this time to thank Jerry Davis for all of his help over the years in helping us design our furniture purchases. Over the past many years, Jerry has assisted us in purchasing 33 items of furniture and accessories for our home from Basista Furniture.
His vast knowledge of the furniture that is carried by Basista Furniture, could NEVER be equaled at another store. Basista Furniture represents the finest of home furnishings on the market, at very reasonable prices, excellent delivery, and set-up, and outstanding sales assistance by Jerry Davis.
We are very lucky to live in the area of the Basista Furniture Showroom, as they are the most qualified dealer to buy from now, and in the future.Thanks again, Jerry for all your assistance.. By dealing with you, our home is a showplace!!!
Margo and Tom L. - Parma, Ohio
I am a first time Basista furniture customer and must say that I was very pleased! Their price beat everyone else, even local venders. I received my item sooner than expected. Great company to do business with. My item is more beautiful than expected! I will definitely be back to do business with Basista again! Thanks!
Jonondra J. - Indianapolis, Indiana
I am writing to say thank you! I am so impressed with everything about Basista's quality, prices and service. I recently purchased a dining room set as well as some accent pieces. The quality is perfect. The delivery company did a fantastic job setting it up. They were very helpful, courteous, careful, and extremely professional. The delivery time was much quicker than I thought it would be. My furniture arrived just a few weeks after I ordered it. Your prices were unbeatable! You beat my local store's price by almost 30%.
Lastly, your customer service has been exceptional. Jamie was my salesperson, and she was fantastic. She helped me with every question, and was always friendly and completely helpful. She answered every question every step of the way and made me feel completely comfortable with making this large of a purchase online. I appreciated her help so much. Thank you for all your help. I love my new furniture and will be shopping here again!
Brittney - Utah
Just wanted to give you some feedback on your response to my request for replacement handles for my bedroom dresser. I received a phone call the next day from your service manager, Rick Dohy. He placed the order and I received them yesterday.
This was an amazing turnaround time and I wanted to let you know that I appreciate the great customer service. I have bought several items from your store and will surely be a return customer when the need arises.
Dianne - PA
Hey...Thanks to Tim Andrews in sales, and Rick Dohy in order tracking. I ordered expensive dining and bedroom furniture online..."the service is excellent from start to end...exceeded my expectations". No complaints...no regrets...thanks!
Vicki G - New Jersey
This message is for Bob Ruffner, I am so happy with the White Dove mattress, and want to thank you, as from what you told me, I felt confident to order without seeing it. Also the information at that site is not readable when printed, can you send me a couple brochures, I want to give one to my son, he dosen't realize how much he needs this bed, And I want your boss to know, because of how you presented the information, you have another very happy customer.
Let me congratulate you for employing people like Rick Dohy in your service department. In my opinion, he is an example of a fantastic service from an Internet company. I must tell you that in all my dealings with various companies, including brick-and-mortar companies, Basista provided me with best service. I have purchased $8300.00 worth of furniture.
Although there were a couple of minor issues in the beginning, Rick went well beyond his call of duty to take care of everything. He called me promptly and also proactively followed up with me. You should be proud of having such wonderful employees.
I also had a great experience in dealing with Jamie in sales. I am recommending Basista in scores to all my friends and relatives. I assure you that I will only come to Basista for all my future furniture needs.Thank you again,
Radha S. - Massachusetts
Just wanted to THANK YOU for the excellent service. To my surprise my dining set was delivered in 2 weeks, I expected to wait 6. The delivery company was OUTSTANDING, very respectful and took time to inspect every detail. I would also like to thank Bob, my sales person, for being so helpful. I saved over $1200 ordering through your company and I THANK YOU Basista. Definitely will order again.
Victoria - Westchester, N.Y
We had a wonderful experience purchasing our new bedroom and dining room set. Matt our salesperson was most helpful and very knowledgeable about the product lines. The value and savings are great.Your service department is outstanding and they returns your call right away. Always there to please the customer. Daniel is great!
The delivery people were #1. They are truly professional and took great care in making sure that none of the pieces would get marked up or scratched. Great job!
We were so pleased with Basista Furniture that our son who lives next door to us has just purchased his bedroom set and is extremely pleased. Great company to do business with looking forward to purchase more furniture in the near future. Thanks again for the wonderful service!
Edna H. - Blounts Creek, NC
I want to send my thanks for a wonderful shopping experience purchasing our bedroom set at Basista online. Our furniture arrived on time, the installers were professional, and we saved nearly $3000 (30%) compared to the price we found locally for the same set, plus you provided a free extended warranty that wasn't available locally. We can't sing Basista's praises loudly enough - and I'm back again to make another purchase.
Pat C. - Ellicott City, Maryland
I would like to thank you for your great service. Also I am interested in getting table pads for my dining room table. Love the furniture. Very pleased with your company and the service they provide. Very satisfied. Dan is great in the repair department for the minor parts I needed. Thanks for everything.
Jennifer K. - Chicago, IL
We are very happy with our furniture we ordered via Basista.com. We are extremely pleased with the quality of the sideboard & the barstools we purchased.
We would also like to say that your sales staff did an excellent job in handling our order. He is very professional & customer service oriented. The delivery company was very professional as well. We highly recommend Basista Furniture. Thank you!
Kimberly B. - St. Augustine, FL
I've told everyone what a good experience we had buying our two new sofas through Basista. When I started shopping I felt a little guilty that I was not planning to buy from my local store. But the level of customer service from Basista so out shined the attention I received in person locally that I quickly felt like I would gladly drive to Ohio to buy my new furniture from Basista!
Your delivery company was great too.From telephone notification to hard working and professional deliverymen, they could not have been better. Delivery was faster than expected, and you staff never got tired of my questions, I saved over $1000.00 and I love my new furniture...couldn't be better! Thank you again and again.
Pamela F. - Flagler Beach, Florida
EVERYONE WAS SO SKEPTICAL OF ME ORDERING A BEDROOM SET ON LINE BUT I FELT I DID MY HOMEWORK, AND I FELT SAFE DOING SO. I CAN'T BEGIN TO TELL YOU HOW THRILLED I AM WITH MY BEDROOM SET. YOU SAVED ME OVER $2000.00 AND I NOW WANT THE OTHER 2 PIECES I DIDNT GET.
THIS SET IS SO BEAUTIFUL AND THE DELIVERY GUYS COULDN'T HAVE BEEN BETTER. I WILL ORDER ALL MY FURNITURE THROUGH YOU FROM NOW ON. THANK YOU SO MUCH FOR THE GREAT CUSTOMER SERVICE. THANK YOU AGAIN.
LENETTA C. -TAMPA, FLORIDA
I looked locally at the dining room set that I bought at Basista. Basista saved us over $4,000. My furniture arrived in less than 3 weeks from the order date. We couldn't be more pleased. From initial contact to final delivery we found Basista to be the most professional and thorough furniture company we've ever dealt with. I'm telling everyone about my experience with Basista. I'm hooked!
Jacquie C.- Chippewa Twp., PA
Basista Furniture deserves a gold medal for customer service. "Hats-off" to Tom Basista who personally drove one hour and fifteen minutes delivering two beautiful cocktail tables for my sunroom. God Bless Him !!! This is the first time I have purchased furniture from Basista. It will not be the last !!!
Natalie S. - McDonald, Ohio
My online experience with Basista Furniture has been excellent. I would like to give most of the credit to your sales staff who were very professional and very pleasant in handling all matters with regard to the two separate orders I have recently placed. Please share my comments with the management and Owners.
This was the first time I have ordered a large furniture item out of state. At first I was a little hesitant but the salesman kept me assured everything would be ok. I ordered my sectional and was quoted 6-8 weeks. It was delivered to me on the 7th week. I got it yesterday and was SO HAPPY!!! Basista had the best price and the customer service was EXCELLENT.
I now have complete confidence in BASISTA and I will most definitely recommend you guys to my family and friends. Thanks again!!
Jason P. - Roseville, California
Your delivery of my furniture was early than promised, and I really appreciate that. I just love my new Master Bedroom Furniture. I live near the ocean, and the set looks so wonderful in my bedroom. Your Customer Service is Excellent.
Christy B. - Arroyo Grande, California
I recently purchased a bedroom set from Basista Furniture. I have been looking for this exact bed for almost 20 years now and found it on Basista's web site! I am extremely pleased with my furniture and am going to add other pieces in the future.
I would like to thank your sales staff for all their help. They were very courteous, professional and actually returned my phone calls! Thank you very much, he is an asset to your company and I will tell my friends about your web site.
Rick - Bolingbrook, Illinois
I purchased a computer cabinet and lateral file from you. The experience from beginning to end has been excellent. Not only did you give me the best price, your customer service has been outstanding. I look forward in buying all my furniture needs through Basista and I am happy to recommend your company to everyone.Thank you and all the people at Basista.
Leonard F. - Hobe Sound, Florida
Our furniture arrived yesterday, and my wife and I wanted you to know that we appreciate all you have done. The furniture is GREAT!! The delivery was on time and the delivery men were very helpful and professional. Thank you very much. We will, of course, tell our friends and others what tremendous savings can be achieved by using the on-line system with Basista. At some future point, we will have another order for you.
Bruce M. - Las Vegas, Nevada
I was shopping around for a new dining room set and I began getting prices in my area. In an attempt to find a better price I began shopping on the Internet. I called a few stores and the prices were a little better. Finally I came across Basista Furniture and was pleasantly surprised at how quickly I received a quote. The quote was substantially better than all the others.
A little bit unsure, maybe too good to be true, I checked with the better business bureau. All was good. I went ahead and placed the order. My set arrived within six weeks, by the way it is gorgeous, and the delivery people were outstanding.
Thank you Basista Furniture for a pleasant experience. The Basista employees were superb! I will definitely recommend Basista Furniture to anyone I know making a furniture purchase.
Kelley H. - Sutton, Massachusetts
I am a resident in the New Orleans area. I was and still am affected by Hurricane Katrina. All the local furniture stores are taking 3 to 4 months for delivery due to the massive demand. Then I came across Basista's looking for a dining room set. I was very skeptical about dealing over the Internet. I called the Chamber of Commerce in Cleveland, examined BBB nationally, as well as locally, I found all was good, then I made the call.
The Gentleman who answer the phone was very professional. I told him what I wanted and he said "if I can get that price will you buy today". I agreed and when he came back with the price over $4000.00 lower than the discounted price I was quoted locally. I was astonished. I started to wonder how long this would take, guess what!! The furniture was there within 5 weeks. God Bless You All!!!
In a town where contractors and home suppliers are charging top dollar and giving poor service. I can only say "Thank you." You have been one of the few bright spots this past 8 months.
I have been your best salesperson since. Anyone looking for furniture I tell them get a quote locally then call Basista's.
Doug - New Orleans
I was looking to complete a set of furniture and couldn't find the pieces locally. I used the "Get A Quote" feature of your web site and was called very shortly by your salesperson Matt Pittman with the information. Matt answered all my questions and kept me up-to-date with my order. Delivery was ahead of schedule and professionally done. Very pleased with the entire process - from inquiry through delivery. Thanks!
Robyn - Boynton Beach, FL
I received my love seat a few days ago, and had to thank you for not only saving me over $700 from buying it locally, but for the great service and professionalism I experienced dealing with all of the people at Basista.
Living as we do "in the boonies," I half-expected a longer than anticipated wait for delivery, but I must compliment your delivery company for their efforts at getting my furniture to me so soon. The delivery guys were punctual, polite, and professional, and only added to the great feeling from start to finish of dealing with Basista. Thank you again!
Jane P. - Hudson Valley, New York State
I received my furniture last Wednesday and could not be happier!!! First of all, it arrived three weeks earlier than anticipated and in perfect condition. I was skeptical at first to order via the Internet but now I tell everyone who will listen about Basista.
Unfortunately, I had purchased other pieces from the collection at a retail store and paid way too much. If I had ordered from you, I would have saved over $1,000.00. I must bring to your attention the professionalism of your salesperson, Jamie. She was a pleasure to work with and her patience with me was outstanding. I will definitely be calling Jamie again in the near future.
Lorraine M. - Las Vegas, Nevada
Thank you for the best furniture buying experience my wife and I ever had! I was skeptical of buying furniture on the Internet and really thank God we found you. Everything promised was delivered and that is very rare these days. We will definitely buy from you in the future and refer you to our friends.
Brian and Jackie F. - Thankful in New Jersey
Everything delivered & set up....excellent furniture, excellent service & excellent price. A+++ Thanks & will be referring your site as well as definitely considering your company for future purchases.
Len & Joyce L. - Philadelphia, Pennsylvania
I just wanted to say that I have had nothing but excellent customer service at Basista. I ordered a slip covered sofa and club chair with your sales person Phyllis, and she was just the best to work with. When my furniture arrived, it was just as beautiful and perfect as I had imagined.
I am very happy and will definitely be recommending all my friends to shop with Basista. I feel like I have become a part of the Basista family! Thank you for providing a wonderful furniture service at reasonable prices!
Stephanie D. - Poughquag, New York
I recently purchased furniture from your internet department. Aside from saving me a lot of money, your salesperson, Matt, was wonderful to work with and demonstrated superior professionalism. I will recommend Basista to all my friends and family!
Thanks Again! Christine - Frisco, Texas
I purchased a king sleigh bed and nightstand from Basista for my wife's birthday. The furniture was delivered without a scratch. The delivery service was very professional and did a great job. The furniture is beautiful. I saved shipping costs, tax and saved on the purchase price of the furniture itself. The competition here would not entertain saving me any of those costs. I have recommended your company to all of my friends and work associates who are looking to purchase furniture.
Carl M. - Kansas City, Missouri
Just to let you know I received my furniture today. The truck drivers were very nice and on time. The furniture is just beautiful. Thank you for proving such an efficient service. Thank you to Phyllis for her courteous and friendly services as well. Thanks again.
Mrs. Virginia O. - Franklin Square, New York
I saved over $1,000 using Basista.com to purchase my sofa. The salespeople were friendly, patient, and thorough. The sofa was delivered a month earlier than expected. I will DEFINITELY use Basista.com again, and I'll pass their name to all of my friends! Thanks!
Jennifer S. - Brooklyn, New York
I purchased a dining table and chairs and called you at the end of November in a effort to get it before Christmas as a gift for my wife. Every local store I called said no way in getting it before Christmas. I called you and you told me there was a great possibility that you could get it done. Well, 3 days prior to Christmas they delivered it and set it up.
Its great, and your service and price is top notch. You saved me $1000.00 over purchasing it locally and I received it sooner. Thank you so much and we will be purchasing from you in the future.
President JCO Development
We have just received the dinette set we ordered & we are quite pleased with it. It was delivered & assembled with care. This being our 1st time at ordering furniture via the internet we are relieved to have found this experience rewarding with quality furniture. I will promote your web site to all & tell of our pleasant experience with Basista!
Deborah L. - Columbus, Georgia
We ordered from your company and were very pleased with prompt and courteous service. The Basista Company shines as an example of exemplary business practice. Thank you.
Jim and Cathy K. - Plantation, Florida
We purchased a magnificent mule chest through your company and the piece, along with the delivery and set up were beyond expectations. The price was 1/3rd less than all greater Miami and Ft Lauderdale stores. Never fear Internet shopping with reputable dealers such as Basista. We will always come to you first!
Raymond & Rosemary C. - Hollywood, Florida
Our dining room furniture was delivered yesterday and set up with the greatest of care. The delivery and set up service by Basista was exceptional. We are delighted with the furniture and want to thank you for the great service Basista provided during the ordering and delivery. You have gained one more satisfied customer.
Richard H.- Forest, Virginia
I just love my new dining room set - It came in the time frame that it was promised and the delivery men were so friendly and helpful. I have since ordered other furniture from a local furniture store and it was a nightmare ! The rest of my furniture will be coming from Basista!
Kathleen N. - Cape May, New Jersey
My credenza arrived today after only six weeks and I am thrilled! It is gorgeous! You saved me several hundred dollars over my local furniture stores' price and the entire process couldn't have been easier...I just phoned my new "friend-in-the-business", Perry, and my furniture was on its way.
Thank you for your wonderful service, your customer care, attention to detail, friendly and courteous delivery men, and fantastic merchandise. You have made a huge difference in the way I will shop for furniture in the future. I will recommend your store and Perry to all my friends and neighbors. Thank you from one very happy customer in Idaho!
Teresa T. - Boise, Idaho
First, I'd like to say the furniture is beautiful and arrived without a scratch! Secondly, I'd like you to know what a wonderful job your delivery company did. They carried the entire bedroom set up 2 flights of stairs without a ding or rub on either the furniture or walls; all the while polite and professional. Thank you for the pleasant experience of working with both your company and your delivery company.
Diane and John C.- Lorton, Virginia
I just received my furniture and it is exactly as promised. I was very skeptical about ordering something of this monetary size over the Internet, but did it anyway. The salesperson was wonderful and the customer service woman who followed up on the order status was great also. The delivery was seamless. Thanks so much! I will refer business to your company and order again!
Julie - Baltimore, Maryland
Just wanted to let you know that my furniture was delivered last Thursday and it is PERFECT! The style, color and fabrics were exactly what I wanted. The delivery men were very kind and handled my furniture with great care. They placed it exactly where I wanted it. Next time I buy furniture I will shop with Basista Furniture again. I will also spread the word to friends and family and recommend your store! Thank you for such great service. Sincerely,
Constance B. - Le Monte, Illinois
We want you to know how pleased we were with the service you provided. Our furniture arrived well before the expected date, and the set up went perfectly. In fact, your shipper was the one that found a small scratch in one of the leaves and insisted on repairing it. It only took a few days. We couldn't be more pleased.
Maria and Michael S. - Montclair, New Jersey
My wife and I were pleasantly surprised when our new furniture arrived 4 weeks earlier then promised. Basista was fantastic to work with and we hope to work with you in the future as we acquire more furniture. You saved us over $1700 over the "Best" deal a local furniture store could produce, and they pride themselves as the lowest priced store in the State of Oregon.
Dennis and Judy - Redmond, Oregon
We are writing this testimonial for those who are unsure about making a major furniture purchases online. We recently made our first online purchase from Basista. From our initial conversation with Perry Bowling, to delivery, everything went exactly as discussed. Our e-mails were answered promptly and completely. We are extremely pleased with our experience and will return to Basista online for our next major furniture purchase.
Jim & Ramona M. - Sarver, Pennsylvania
Our dining room furniture was delivered yesterday and set up with the greatest of care. The delivery and set up service contracted by Basista was exceptional. We are delighted with the furniture and want to thank you for the great service Basista provided during the ordering and delivery. You have gained one more satisfied customer.
Richard H. - Forest, Virginia
Kudos to Basista Furniture! Would order from them and redo my entire house if I could. Professional, courteous, prompt. What more could you ask for on the Internet? Love my bedroom furniture.
Inge S. - Swainton, New Jersey
I ordered a bedroom group and a dining table with 8 chairs from you, and I must say that it all went just as you said it would. I am a very satisfied customer and would recommend you to anyone. When I am in the market for more things you can bet that I will check with you first.
Henrietta S. - Tennessee
I am so thrilled with my whole experience with Basista from start to finish. Your staff was extremely helpful, informative and so great to work with. They made everything so easy. In addition our bedroom furniture arrived in 2 weeks, even though I was promised 8 to 10 weeks. That is unheard of. The movers were in and out of the house in less than one hour. They were neat, careful and real pros.
Julie S. - Naples, Florida
Just wanted to let you know I received my bedroom furniture yesterday. It is just gorgeous and I am so happy. I was a little hesitant about buying over the Internet but had checked the furniture out in two stores and was sure it was what I wanted. The price was about $1,000 less plus no tax and no shipping (big savings).
I checked out all of your testimonials before I made the purchase and feel it is only fair that I now add to your testimonials for others to read. It took about four weeks to get here, just as promised. The packaging was the best I had ever seen! Nothing is wrong at all. I will think of Basista first as soon as I am going to make my next furniture purchase!
Irene - Beechhurst, New York
Wow, I'm back again and realized I had forgotten to share how happy we were with our dining room furniture! We saved over $1200 by ordering through Basista and everything was delivered as promised. Now we're doing armchair shopping and I wouldn't think of ordering from anyone else. Thanks!
Marianne B. - San Clemente, California
Dealing with Basista Furniture is a pleasure. As a frequent Internet shopper, I found that nobody beats Basista on customer service. The staff is friendly and helpful and the delivery service is top rate. I have purchased several items from Basista and the price was right. I have also referred them to 3 other people and they all agree that Basista offers quality pricing and service. So if you are hesitant don't be, this company does it right.
Kelly C. - Pittsburgh, PA
My dining room set arrived this afternoon and I couldn't be more pleased. The delivery men were courteous and efficient. They set everything up for me and even insisted on placing the chairs around the table. That's unbelievable! The furniture is even more beautiful than I expected and the overall experience with Basista, has been remarkable.
I would never have dreamed ordering anything online could be so easy and turn out to be such a pleasant experience. I would recommend Basista to anyone wishing to buy furniture online. Thank you for your help and the wonderful results of my purchase.
Dottie H. - Jacksonville, Florida
I was very happy to find the living room furniture I wanted at Basista Furniture. Rick was helpful and kind and took care of everything. I was so excited, I couldn't wait. Now that it is here, I love it and have had MANY compliments on it. I have told all my friends about you and insisted they save their money and buy through you!
BD - Brooklyn, Michigan
I was extremely pleased with the experience of ordering furniture from Basista. The process went very smoothly! My bedroom furniture arrived in excellent condition 6-weeks after I placed the order. I highly recommend this company to others!
Amy L. - Morgantown, West Virginia
I had just received my computer and learning to play on it when I came across Basista. My bedroom furniture was 25 years old ... and then found a 4 poster bed that went with my furniture. Took the chance and ordered it. My experience was the BEST I had ever experienced.
Paperwork sent to me had "thank-you's" on it and people let me know their every move. Free shipping and no tax. That was a savings right there. GO FOR IT PEOPLE ... YOU CAN'T LOSE! My bed is beautiful.
Barb - Plano, Texas
I have never ordered furniture on line before. After shopping for 20 + years thru a big furniture store chain in Michigan, and always having problems, I decided to try on-line. What a GREAT experience. I stumbled upon Basista Furniture and will NEVER purchase furniture from anyone else EVER again.
From beginning to end I was VERY pleasantly surprised with everyone I came in contact with from the original salesperson to the delivery crew. What a treat to actually find a company that truly delivers quality treatment to their customers. I have told everyone I've come in contact with about our entire experience with your company!! Thanks.
Aniele G. - Clinton Twp., Michigan
Just a note to let you know, I received the dresser and it is wonderful. It matches the set we purchased 12 years ago and it was the piece I was always missing. Thank you for locating it for me. When I ordered the item, I was told it may be 4-6 weeks before delivery; in fact I received it within about 2 weeks, what a great surprise.
The men from the truck lines that delivered the piece were very careful in handling it and were very polite. I enjoyed working with you and look forward to working with you again for all my future furniture needs. Thanks again,
Carol V. - Duluth, Georgia
From my initial order call, to the in-house set up of my furniture by a well-chosen local delivery service, my experience with Basista Furniture was excellent. Information is key when purchasing furniture and Basista provided accurate information about shipping and delivery times and product description. Thank you so much for such a great shopping experience. My only regret is not having ordered from Basista sooner!
Jenny K. - Chicago, IL
I have to say I could not have asked for a better experience in buying furniture -- from the initial phone call asking you for a quote on several different dining room collections -- to the delivery of my furniture -- the process has been painless!
Thank you for your patience, knowledge, prompt, professional and courteous service. My husband, who was very uncomfortable at first that I had ordered furniture on line, is very IMPRESSED with your sales staff at Basista! He has been telling everyone about Basista, our wonderful experience shopping with your company and how you offer the best price quotes on furniture (especially since we have done comparison shopping and your prices just can't be beat).
Oh, one more thing, the furniture pieces are absolutely beautiful!!!! Thank you so much for a wonderful experience!!!!! It has been a pleasure working with you and we look forward to doing business with you in the future -- as we continue to furnish our new home, room by room. Thank you again for such a pleasant experience. Both my husband and I are ecstatic that we found Basista!!
Marie and Glenn H. - Middletown, Delaware
I just want to say THANK YOU! From Basista online shopping, early arrival of order, calls with delivery dates, call from delivery men, all prompt and professional. The best experience I could have hoped for. Be ready for friend and family referrals from us. Much appreciated.
Mark and Joan D. - Lambertville, Michigan
I researched just about every major online furniture company in North Carolina, including High Point. I found some of the best prices at Basista Furniture. They have no problem giving price quotes over the phone or via email, or directly through the link on their website. Sales and customer service were very helpful.
Although there were one or two companies that beat Basista (not by much though), I found that a Better Business Bureau (BBB) search gave those companies poor ratings dealing with order taking too long to fill or not filling at all, unreasonable shipping charges, items not in stock, etc. My order was easily placed and shipped within the specified time frame. I highly recommend Basista and will definitely use them again when I'm in the market for new furniture again.
Chris Q. - Hamilton Square, NJ
We have received 95% of all the furniture pieces, as you know we were practically buying furniture for every room in the house from Basista. We appreciate your honesty, hard work and responsiveness. I was a bit uncomfortable making such a large purchase through the Internet, particularly from a store in another State. What made me feel comfortable were the many great feedbacks you had from real people, who like me felt a bit hesitant.
I felt it was my duty to do the same for other future customers, and I also want to express our appreciation to our salesperson Tiffany, and the entire Basista staff. Our experience from ordering to the delivery has been great. I have recommended your company to many of our friends and family.
Again thank you for a great experience.
Barry and Sandy R. - Cucamonga, California
When we moved to our new home we purchased our dining room set at Basista's. Not only did we save over $1000.00 on the dining room set, but delivery was free and in a much shorter time than we were told from retailers in our area. Our service rep. could not have been better. The same is true for the delivery and set up. Well now we need a new king size bed and, here we are back at Basista's.
Rosemary - Grosse Pointe, Michigan
We could not be more satisfied with the experience of purchasing our bedroom room furniture through Basista. Your sales team and delivery service were outstanding. Thank you.
Ralph & Jennifer G. - NY, NY
I recently purchased a dining room set from Basista and it was delivered yesterday. I love the furniture and everything about Basista was great. The ordering, the information and the delivery. Thanks!
Barbara P. - Grosse Pointe, Michigan
Our furniture was delivered today by 2 men from your Cleveland store. They were courteous, professional, and very efficient. The whole experience from shopping online, ordering and delivery has been a pleasant one. I still am overwhelmed by the savings. We'll be back!
Mike C. - Edinboro, PA
Just a quick note to pass along customer satisfaction! Two days ago, my bedroom furniture was delivered by Matt and Kenny who couldn't have been better. They were extremely prompt, kind, friendly and very respectful of my new white carpeting as well. Delivery and set up was perfect. Thank you for all your help. I look forward to working with your company again in the very near future.
Lori D. - Pittsburgh, Pennsylvania
Basista Furniture has given me nothing but great experiences in purchasing furniture. My husband and I have always had issues, problems, and headaches when it came to local and mass marketed furniture companies. Delayed deliveries, last minute out-of-stock items and flawed pieces were always the norm. Well, not anymore!
We will never EVER buy another piece of furniture unless it's from Basista. The prices are the BEST and your sales staff worked tirelessly to make sure our satisfaction was ensured. My daughter's bedroom set is to die for and my son will be getting his own soon enough, only from Basista.
Aileen C. - Westchester, New York
My "Doubting Thomas" mindset was squelched yesterday when my armoire arrived on time and as promised. I had originally purchased the piece at a local furniture store in December, only to have 3 deliveries of all the wrong piece! Your company delivered the right armoire the first time and saved me lots of $$$$$'s. Gee, what a concept...THANKS BASISTA!
Ann H. - Tampa, FL
What a great testimonial to write about. I received my dining room and bedroom furniture so fast; it made it before I was really ready for it. The service was spectacular and I can't say enough about how your staff worked with me to ensure I had ordered all of the necessary pieces. Talk about delivery.
This was the most prompt delivery of any deliveries that I have ever received. Deliveries across town have not been efficient as these guys were. Both Sam and Dave were very very careful not to scratch my furniture, walls, floors, or woodwork. These guys need to be recommended for the super star delivery award this year. A complete overview is not needed, since everything was perfect and I love my furniture. I'll be back.
Darlene G. - Jefferson City, Missouri
I hope that you are always successful in this business because I wouldn't shop anywhere else for furniture. From the initial phone call asking for a quote to the in home delivery of my new family room furniture I could not have asked for a better experience.
I have already referred you to several friends and will continue to refer you in the future. Count me among your satisfied customers who would be happy to provide a testimonial of your first class operation. Thank you again for such a pleasant experience.
Michael D. - Litchfield, Connecticut
Thank You! Thank You! Thank You! What a pleasure to do business with your company! I just received my beautiful dining room set, and it is gorgeous! It is everything that I had hoped it would be....and then some. Your salesman was extremely knowledgeable, friendly and helpful. Your prices cannot be beat and your service plan included with my purchase made using your company an easy choice.
Your communications about my delivery were prompt, complete and courteous. My furniture arrived just 6 weeks after ordering it, much sooner than I could have hoped. My on-line buying experience was excellent. I will be recommending your company to anyone that I know who will be shopping for furniture.
Patricia W. - Willow Grove, Pennsylvania
We received our beautiful dining room set yesterday. Everything about this experience has been great. Larry was easy to deal with; the furniture came in exactly when I was told it would. The delivery company accommodated me when I was ready to receive it and I know I got the best price. I will definitely order from Basista again. Thank you.
Donna B - Hillsdale, NJ
I too was skeptical about buying furniture online let alone from a company half way across the country! I had picked out the bedroom set I wanted from a local showroom. I was all prepared to order it locally when a friend of mine suggested surfing online to get a better price. That, of course, is where Basista came in the picture. They were able to quote me the same day and proposed saving me 45% + they threw in a 5 year 'bumper to bumper' warranty! I honestly thought it was too good to be true.
Cautiously, I placed my order using a VISA credit card 'just in case' I encountered any service/product difficulties. Much to my surprise and delight, the furniture arrived several weeks ahead of the lead-time. The moving company handled everything flawlessly. Prompt. Efficient and Courteous. Thank you Bob and Basista for some wonderful Retail Therapy! I will happily be back in the future and am recommending you to anyone who will listen to me!
Liane L. - Woodinville, Washington
I am very happy with the service you provide in matching the furniture I have. Everything was delivered and set up for me without incident. Thank you.
Linda C. - Star, Idaho
My experience with Basista has far exceeded my expectations. The customer service is second to none; from Bob (sales consultant) to the men who delivered the furniture today. I received my formal dining room furniture earlier (about 4 weeks than they told me) than anticipated.
The furniture is absolutely beautiful. A co-worker is highly considering purchasing from Basista. As soon as he and his wife see my furniture, I am certain they will make the decision to move forward with their purchases. I will definitely purchase from Basista again! Thank You!!!!
Pamela S - Austin, TX
I have been dealing with Basista Furniture for about 20 years. 95% of the furniture in my house is from Basista. I love all my furniture, it has held up extremely well, the service I received from Tom was excellent and I wouldn't shop any other furniture store. I've told all my friends to shop there and nowhere else. You can't beat the prices either.
Diane - Atlanta, Ga.
We just received our master bedroom set and we couldn't be happier. Exactly as ordered, no surprises, no hassels and saved some money too. Our local furniture store tried to play price games with us, whereas Basista gave me great price the first time and then delivered as promised! Basista is a great way to buy furniture! The delivery was handled very professionally and I won't hesitate to order on-line again.
Eric T. - Vancouver, Washington
Great service, great products, quick delivery, friendly drivers etc... I highly recommend ordering furniture from Basista. The price is right and the service is the best I've encountered. Thank you Basista.
Laurie - Parsippany, NJ
We received our new bedroom set yesterday, and we love it. We are so happy that we ordered it from Basista. Everything looks great and we look forward to doing more business with you in the future. Thanks again.
Giselle and Elliot M. - Cheshire, Connecticut
I have to admit I was very skeptical about buying furniture over the Internet for thousands of dollars. I had waited for years to find and get the furniture I wanted. Before making my final decision to order, I had tried to get a local company to match the price & delivery time, they could not, but Basista matched both. It arrived a lot sooner than promised, and also two days before my 22nd wedding anniversary!
This is our first brand new bedroom suite my husband & I have ever purchased together since being married. Thank you Basista. I would recommend you to all my friends, even enemies if I knew of them. I am so happy!
Ruth - Woodbridge, NJ
I have to admit I was skeptical. The quote I got for my computer hutch was about 30% less than two other quotes. Now I am amazed-- it arrived ahead of schedule in perfect condition and is exactly what I wanted. Thank you, I've learned a valuable lesson - to always buy from Basista!
Laura A. - Bucks County, PA
Just wanted to let you know we received our furniture on Friday, everything was just Great! Nothing was scratched, nicked or damaged in any way; I must say my husband was quite impressed.
I really enjoyed doing business with you and would again in the future. I would highly recommend your company and yourself as well. You stood up to your word on everything, thanks again.
Diana N. - Myrtle Beach, South Carolina
We brought our bedroom furniture, a bar and a console from Basista Furniture. I am extremely pleased with the service I received from the sales people at Basista. They were extremely professional and knowledgeable about the products.
At this time we are working to purchase a dining room set. The prices are good and the service is outstanding. I will be buying all my furnishing from Basista due to their quality and high level of great service.
Soma S. - Pennington, NJ
Not only did I find a piece that's an exact match for a 25-year-old bedroom set AND one that perfectly complements my dining room set: I got BOTH for LESS THAN THE PRICE of ONE -- INCLUDING DELIVERY! And Basista kept me informed every step of the way. The delivery guys were fantastic too. I'll never buy furniture anywhere else!
Carole H. - Philadelphia, PA
Our Tuscany Dining Room set was delivered today. It came much earlier than expected. We received it in 23 days...that IS fast. I must say that my wife and I are very pleased with our decision.
We didn't feel so comfortable buying furniture off the internet from some company we had never heard of. All of our reservations were more than relieved today. The set is beautiful and the craftsmanship is great.
The delivery company was very careful and did a fantastic job. I will look at your virtual showroom anytime I am in the furniture market.
Greg A. - Jackson, Tennessee
We received our new dining room set yesterday and were delighted. We had only placed the order 3 weeks ago. This was the first furniture order I had ever placed with an online furniture company. I was very impressed with the customer service professionalism that Tiffany offered. It was a pleasure working with her. She was very professional, friendly and very reassuring which helped me feel confident about doing business with Basista Furniture.
We were also very pleased with the delivery service, as well. They were punctual, efficient and well mannered. THANK YOU also for the little angel gift. It means a lot to us. I prayed for the right online service, and when I received that gift I knew in my heart your company was my answer to prayer. Thank you again for everything and we are looking forward to working with Tiffany and your company again soon.
Karen S. - New York
I wanted to thank you for everything. Your delivery guys were great, not only were they right on time they were very professional and courteous. Thanks again and I look forward to working with you again in the future.
Paul T. - Bloomfield, Michigan
I wanted to send a quick note to tell you how happy I was with my purchase and the service I received. I have never made a purchase over the internet for several thousand dollars so I was a bit nervous about the transaction.
Fortunately this is one of those special occasions where you spend your money and actually get a first class buying experience. Because you not only sell product but stand behind it 100% you truly set yourself apart in the industry. Thanks again for going above and beyond to make me happy. I'm your #1 Fan!
Todd W. - New York
Basista's is the BEST for customer service! Our salesman Rick Matusek is friendly, efficient, and goes out of his way to make his customers happy. You are welcomed like family when you enter their doors. I recently custom ordered a beautiful chair and Rick was very helpful in helping me with my all my questions. The chair was delivered last week and it's just perfect!
After recently purchasing another piece of furniture at a local Brecksville competitor (who sadly has very poor customer service, and from whom I'll never buy from again), Basista's is the ONLY furniture store we will ever buy from again. They earn an A+ in our book!
John & Darla T. - Sagamore Hills, OH
We were extremely happy with the entire Basista organization. We appreciate how quickly Basista was able to deliver the furniture, as we were in a time crunch with a new baby on the way. The furniture arrived in about 3 weeks, we were thrilled! The delivery process was on-time and the furniture looked wonderful. The set-up process was extremely professional.
We will certainly recommend and purchase from Basista in the future. Thanks to the team at Basista for ensuring the highest level of customer satisfaction!
Chris and Susan L. - Royal Oak, Michigan
My wife and I looked for a dining room suite for over a year. I contacted Basista furniture to try and help us. The price was half the price that local furniture stores wanted for the same thing and we got our delivery in less than three weeks.
Thank you Basista.
John R. - Louisville, Kentucky
My husband and I were searching for a bedroom set for the last couple of years. We finally found a high quality, beautiful set at a local dealer store. We shopped Online and found Basista furniture, and our experience with Basista was wonderful. We are so happy to have the perfect bedroom set at a fraction of its retail cost! Thank you, Basista for making it possible.
Bernadette and Scott - New York
I was pretty leary of purchasing furniture from out of state, although Basista offered me a deal that was too good to be true. Not only that, there is free delivery, and no taxes!!!
I received my elegant dining room set in excellent condition; the set arrived 3 weeks earlier than promised, and the delivery men were very courteous. They also took extra care in placing and handling the furniture like real professionals. The whole set cost me almost 8,000 dollars less. Wow!!! that's why I'm back to place another order.
Charles & Valerie R. - Nashville, Tennessee
I came across Basista's web site when I was looking at Dining Room furniture. I contacted them for a quote and they called me back immediately with a great quote. Your staff was so professional and helpful, I kept thinking this is such an ideal situation; furniture at low prices with great customer service!
The delivery gentlemen were also very concientious and professional when they delivered it. They gave us plenty of time to inspect the furniture. I am going to recommend Basista Furniture to all of my friends and relatives! I will use Basista for all of my furniture purchases in the future.
Debbie S. - Clearwater, Florida
First experience with Basista. I have now told many friends how great a deal I got and would do it again. The staff at Basista's was a pleasure to work with.
Thanks, Sue P. - Phoenix, Arizona
We received our Dining Room set today. Much faster than expected, or promised! What a great experience. Your staff was wonderful! Perfect price, beautiful furniture. You've made me a life time customer. I'll be recommending you to all my Jersey friends!
Joe C. - Flanders, New Jersey
I just received my bedroom furniture from Basista. I could not be happier with the entire experience. The customer service was outstanding and the delivery service was professional, courteous and so helpful.
Buying furniture from Basista was a wonderful experience from start to finish and now I have a beautiful bedroom set that is the envy of my friends. Thank you.
Kathleen P. - Danvers, Massachusetts
Wow! To be honest, my husband was a bit skeptical - he's never ordered furniture like this without actually seeing it and I think he was a bit unnerved by it. But, all that vanished today. What great customer service! He has no worries any longer and he has more confidence in doing all this via a photo on the computer and a few phone calls.
Thanks for the little trinket - I will put this up and my daugher can use it with her fashion dolls when she's old enough for it. And when people say they need furniture, I will heartily recommend they look at the website and give you a call! Thanks so much!
Terri - Long Island, New York
I felt compelled to write to share the wonderful experience I have had with your company. I decided that I would place an order with Basista for three reasons:
1. VALUE.....more than $500 cheaper than any competitor I checked, and I checked several.
2. The company's reputation, coupled with the extended warranty they offer at no cost.
3. Most importantly...customer service.
After several phone calls to other companies where I felt I was inconveniencing them by asking for a price quote, I had the pleasure of dealing with your sales people. Thank you.
Virginia R. - Aldie, Virginia
The wall units we purchased from you were delivered this week. They came in excellent condition and the guys who delivered it were the most professional movers I have ever dealt with in my life. Would you please pass this along to the owner. I fully expect to order additional furniture from your company (via your internet service) in the future. Thank you again for your help and professionalism.
Kerrie H. - Redhook, New Jersey
It has been a few weeks since we received our fine new bedroom set. Based on our experience, I would provide Basista with an A+ rating. I will recommend Basista to others and order again. Your prices were competitive but your customer service is well beyond other companies. My order was handled exactly as promised.
Furthermore, our calls with minor questions (after the sale) were handled quickly and professionally. Extremely helpful staff well beyond that expected by an internet order. Your company has that special customer focus!! Thanks again.
Stephen L. - Annapolis, Maryland
We received our new bedroom set yesterday. That was really fast. The delivery guys were great and very considerate of both the furniture and our home. Thanks again for your assistance. The transaction was well done and we will recommend Basista to our friends.
Bud Z. - Scottsdale, Arizona
We just wanted to tell you what a pleasure it was ordering our son's bedroom set from you on the Internet. Your salesperson was wonderful to work with. We have a brand new house to furnish, and I look forward to working with you again. Our son loves his new bedroom set. Here's to a continued relationship.
John & Holly W. - Virginia
I have been a loyal, 20 year customer of Basista Furniture for a variety of reasons. Basista Furniture is a family owned business that prides itself on service. The sales people are very friendly and knowledgeable about the many product lines available. The variety in selection and style offered at Basista's suits, like myself, even the most discriminating buyer.
Additionally, a very talented interior design staff is available to assist with single room designs to whole house projects. SERVICE + SELECTION + SALES STAFF = SATISFACTION guaranteed! For me, there is no place but Basista's to shop for all my home furnishing needs.
Joan M. - Brecksville, Ohio